About Cloud Phone Match
Helping businesses move from legacy hardware to cloud communications, with the right provider for their specific situation.
Our Focus
Cloud Phone Match is focused on one specific transition: moving businesses from on-premise or aging hosted phone systems to modern cloud communications platforms. This is a more complex process than most buyers anticipate, and the decisions made at the beginning, particularly around provider selection and migration planning, have a significant impact on whether the transition is smooth or disruptive.
Our migration readiness quiz, free consultation, and migration guide are all designed to give businesses the information they need to make a good decision and execute a clean migration. We earn a referral fee from providers when we successfully match and connect a business, so the service costs you nothing.
How the Migration Readiness Quiz Works
The quiz evaluates four factors that most directly affect migration complexity and provider fit: whether you are on a legacy PBX, how many users need service, your internet connectivity quality, and which cloud tools your organization already uses. These factors drive our recommendation for both migration timing and provider selection.
A business already on reliable business-grade internet with a Microsoft 365 deployment in place is a very different migration than a business with an aging PBX, inconsistent internet, and no existing cloud infrastructure. The quiz surfaces these differences and calibrates the recommendation accordingly.
Part of the UCaaS Review Network
Cloud Phone Match is part of the UCaaS Review Network, an independent organization helping businesses make better communications technology decisions. Our content and recommendations are editorially independent from our commercial relationships with providers.
Frequently Asked Questions
Common questions about UCaaS and VoIP phone systems
What is UCaaS and why do businesses need it?
UCaaS (Unified Communications as a Service) is a cloud-based platform that combines voice calling, video conferencing, team messaging, and file sharing into one subscription. Businesses need it to replace aging on-premise phone systems, reduce IT overhead, enable remote work, and cut communication costs. Most mid-market businesses switching to UCaaS save 30-50% compared to legacy PBX systems.
How long does it take to migrate to a new UCaaS platform?
Most UCaaS migrations take between 30 and 90 days depending on business size and complexity. Cloud-first providers like PanTerra Networks advertise average migration timelines of 67 days with zero downtime. The fastest migrations are typically small businesses with under 50 users, which can switch in as little as one week.
What should I look for when comparing UCaaS providers?
When comparing UCaaS providers, focus on five key factors: (1) uptime SLA -- look for 99.999% or better, (2) pricing transparency -- watch for hidden fees at renewal, (3) compliance features -- HIPAA and FINRA if required, (4) mobile calling capability -- critical for remote teams, and (5) contract terms -- avoid multi-year lock-ins where possible.
What is the average cost of UCaaS per user per month?
UCaaS pricing ranges from $15 to $65 per user per month. Entry-level plans start around $15-25 and include basic calling, voicemail, and video meetings. Mid-tier plans at $25-40 add features like call recording and analytics. Enterprise plans at $40-65 include contact center tools, compliance recording, WFM, and dedicated support.
Can I keep my existing phone numbers when switching to UCaaS?
Yes -- number porting is standard with all major UCaaS providers. The process takes 2-4 weeks on average and allows you to transfer existing business phone numbers to the new platform. Most providers offer temporary forwarding so you never miss a call during the transition.
